Last Updated: December 27, 2025
These Terms of Service ("Terms") constitute a legally binding agreement between you ("you," "your," or "User") and VRLY Ventures LLC, a New Jersey limited liability company doing business as Lyynx ("Company," "we," "us," or "our"), governing your access to and use of the Lyynx customer reference management platform, website, applications, and all related services (collectively, the "Services").
BY ACCESSING OR USING OUR SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS AND OUR PRIVACY POLICY. IF YOU DO NOT AGREE TO THESE TERMS, YOU MUST NOT ACCESS OR USE OUR SERVICES.
If you are using the Services on behalf of a company, organization, or other entity, you represent and warrant that you have the authority to bind such entity to these Terms, and "you" and "your" shall refer to both you individually and such entity.
You must be at least 18 years of age and capable of forming a binding contract to use our Services. By using our Services, you represent and warrant that you meet these eligibility requirements. We reserve the right to refuse service, terminate accounts, or cancel orders at our sole discretion.
3.1 Account Creation. To access certain features of our Services, you must create an account. You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate, current, and complete.
3.2 Account Security. You are responsible for safeguarding your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized access to or use of your account. We are not liable for any loss or damage arising from your failure to protect your account credentials.
3.3 Third-Party Authentication. You may choose to register or log in using third-party authentication services (e.g., LinkedIn). By doing so, you authorize us to access certain information from those services as described in our Privacy Policy.
Lyynx is a customer reference management platform that enables businesses to organize, manage, and share customer references, testimonials, case studies, and related content. Our Services may include, without limitation:
We reserve the right to modify, suspend, or discontinue any aspect of the Services at any time, with or without notice.
5.1 Subscription Plans. Access to certain features of our Services requires a paid subscription. Subscription plans, pricing, and features are described on our website and may be modified at any time.
5.2 Billing. By subscribing to a paid plan, you authorize us to charge the applicable fees to your designated payment method. Subscription fees are billed in advance on a recurring basis (monthly or annually, as selected). All fees are non-refundable except as expressly stated in these Terms or required by applicable law.
5.3 Price Changes. We may change our subscription fees at any time. For existing subscribers, price changes will take effect at the start of the next billing cycle following notice of the change.
5.4 Taxes. Fees are exclusive of all taxes, levies, or duties imposed by taxing authorities. You are responsible for all applicable taxes, except for taxes based on our net income.
5.5 Failed Payments. If payment fails, we may suspend or terminate your access to paid features until payment is successfully processed.
5.6 Service Level. For paid subscription tiers, our service level commitments are described in our Service Level Agreement.
We may offer free trials of our paid Services. At the end of the trial period, your account will automatically convert to a paid subscription unless you cancel before the trial ends. We reserve the right to modify or terminate free trials at any time without notice.
7.1 Cancellation by You. You may cancel your subscription at any time through your account settings. Cancellation will take effect at the end of your current billing period. You will continue to have access to paid features until that date. No refunds or credits will be provided for partial billing periods.
7.2 Termination by Us. We may suspend or terminate your account and access to the Services at any time, with or without cause, with or without notice, effective immediately. Reasons for termination may include, but are not limited to, breach of these Terms, violation of our Acceptable Use Policy, fraudulent or illegal activity, non-payment, or conduct that we determine is harmful to other users, us, or third parties.
7.3 Effect of Termination. Upon termination, your right to use the Services will immediately cease. We may delete your account and all associated data after a reasonable retention period. Provisions of these Terms that by their nature should survive termination shall survive, including ownership, warranty disclaimers, indemnification, and limitations of liability.
8.1 User Content. "User Content" means any content, materials, data, or information that you submit, upload, post, or transmit through the Services, including reference information, testimonials, case studies, company profiles, and communications.
8.2 Ownership. You retain ownership of your User Content. By submitting User Content, you grant us a worldwide, non-exclusive, royalty-free, sublicensable, and transferable license to use, reproduce, modify, adapt, publish, translate, distribute, and display such content in connection with operating and providing the Services.
8.3 Representations. You represent and warrant that: (a) you own or have the necessary rights to submit your User Content; (b) your User Content does not violate any third party's intellectual property, privacy, publicity, or other rights; (c) your User Content is accurate and not misleading; and (d) your User Content complies with all applicable laws and these Terms.
8.4 Prohibited Conduct. You agree to comply with our Acceptable Use Policy, which is incorporated into these Terms by reference.
8.5 Content Moderation. We reserve the right, but have no obligation, to monitor, review, edit, or remove any User Content at our sole discretion, without notice, for any reason.
9.1 Our Intellectual Property. The Services, including all content, features, functionality, software, text, graphics, logos, icons, images, audio, video, and the design, selection, and arrangement thereof, are owned by Company, our licensors, or other providers and are protected by copyright, trademark, patent, trade secret, and other intellectual property laws.
9.2 Limited License. Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Services for your internal business purposes.
9.3 Restrictions. You may not: (a) copy, modify, or distribute the Services; (b) use the Services for any commercial purpose not expressly permitted; (c) remove any copyright, trademark, or other proprietary notices; or (d) create derivative works based on the Services.
9.4 Feedback. Any feedback, suggestions, or ideas you provide regarding the Services ("Feedback") may be used by us without obligation or compensation to you. You hereby assign to us all rights in such Feedback.
The Services may contain links to or integrate with third-party websites, services, or applications. We do not control, endorse, or assume responsibility for third-party services. Your use of third-party services is at your own risk and subject to their terms and policies.
To the extent that we process personal data on your behalf as a data processor, the terms of our Data Processing Agreement shall apply and are incorporated into these Terms by reference.
THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
WE DO NOT WARRANT THAT: (A) THE SERVICES WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE; (B) DEFECTS WILL BE CORRECTED; (C) THE SERVICES OR SERVERS ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS; OR (D) THE SERVICES WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS.
YOU ACKNOWLEDGE THAT WE ARE NOT RESPONSIBLE FOR THE ACCURACY, RELIABILITY, OR COMPLETENESS OF USER CONTENT OR ANY INFORMATION PROVIDED THROUGH THE SERVICES.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL COMPANY, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, OR SERVICE PROVIDERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATING TO YOUR ACCESS TO OR USE OF (OR INABILITY TO ACCESS OR USE) THE SERVICES.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE GREATER OF: (A) THE AMOUNTS PAID BY YOU TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM; OR (B) ONE HUNDRED DOLLARS ($100).
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IN SUCH JURISDICTIONS, OUR LIABILITY SHALL BE LIMITED TO THE FULLEST EXTENT PERMITTED BY LAW.
You agree to indemnify, defend, and hold harmless Company, its affiliates, and their respective officers, directors, employees, agents, licensors, and service providers from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to: (a) your violation of these Terms; (b) your User Content; (c) your use of the Services; (d) your violation of any third-party rights; or (e) your violation of any applicable law or regulation.
15.1 Informal Resolution. Before initiating any formal dispute resolution, you agree to contact us at compliance@lyynx.com to attempt to resolve any dispute informally. We will attempt to resolve the dispute within 30 days.
15.2 Binding Arbitration. If we cannot resolve a dispute informally, any controversy or claim arising out of or relating to these Terms or the Services shall be settled by binding arbitration administered by the American Arbitration Association ("AAA") in accordance with its Commercial Arbitration Rules. The arbitration shall be conducted in the State of New Jersey. The arbitrator's decision shall be final and binding.
15.3 Class Action Waiver. YOU AND COMPANY AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.
15.4 Exceptions. Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to protect its intellectual property rights.
These Terms shall be governed by and construed in accordance with the laws of the State of New Jersey, without regard to its conflict of law provisions. For any disputes not subject to arbitration, you consent to the exclusive jurisdiction of the state and federal courts located in Middlesex County, New Jersey.
17.1 Entire Agreement. These Terms, together with our Privacy Policy, Acceptable Use Policy, Data Processing Agreement, and any other agreements referenced herein, constitute the entire agreement between you and Company regarding the Services.
17.2 Waiver. Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
17.3 Severability. If any provision of these Terms is held invalid or unenforceable, such provision shall be modified to reflect the parties' original intent, and the remaining provisions shall remain in full force and effect.
17.4 Assignment. You may not assign or transfer these Terms or your rights hereunder without our prior written consent. We may assign these Terms without restriction.
17.5 Notices. We may provide notices to you via email, posting on the Services, or other reasonable means. You may provide notices to us at the contact information below.
17.6 Force Majeure. We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including acts of God, natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, strikes, or shortages of transportation, facilities, fuel, energy, labor, or materials.
We reserve the right to modify these Terms at any time. We will notify you of material changes by posting the updated Terms on our website and updating the "Last Updated" date. Your continued use of the Services after such changes constitutes your acceptance of the modified Terms. If you do not agree to the modified Terms, you must stop using the Services.
If you have any questions about these Terms, please contact us at:
VRLY Ventures LLC